Return & Refund Policy
BLW (Breathe Live Wear) is committed to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.
1. Eligibility for Returns
Items must be returned within [Insert Number] days of delivery.
Products must be unworn, unwashed, and in their original condition with tags and packaging intact.
Proof of purchase (order confirmation or receipt) is required for all returns.
Certain items, such as sale items, discounted products, or customized/personalized orders, are not eligible for return.
2. Return Process
To initiate a return, contact BLW at [Insert Email Address] with the order number and reason for return.
Once approved, customers will receive instructions for shipping the item back.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
3. Exchanges
Exchanges are subject to product availability.
If the requested item is unavailable, a refund or store credit will be issued.
Customers are responsible for shipping costs associated with exchanges, except in cases of defective or incorrect items.
4. Refunds
Refunds will be processed once the returned item is received and inspected.
Approved refunds will be issued to the original payment method within [Insert Number] business days.
Shipping fees are non-refundable unless the return is due to BLW’s error (defective or incorrect item).
5. Damaged or Defective Items
If an item arrives damaged or defective, contact BLW within [Insert Number] days of delivery with photos of the issue.
BLW will arrange for a replacement, exchange, or full refund at no additional cost to the customer.
6. Non-Returnable Items
Gift cards, sale items, and customized/personalized products are final sale and cannot be returned or refunded.
7. Late or Missing Refunds
If a refund has not been received within the stated timeframe, customers should first check with their bank or payment provider.
If the issue persists, contact BLW at [Insert Email Address] for assistance.
8. Contact Information
For questions or to initiate a return, contact:
BLW (Breathe Live Wear)
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]